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Newsletter 12 2024: Handling Stressful Situations and Navigating Cultural Divides

by Karin Knecht | Dec 9, 2024

Navigating Cultural Divides I moved to Chicago in 2003. I remember the flight like it was last week: doubts flooded my mind, tears flowed as I mourned the loss of my life in London, leaving behind friends and a great job. I wondered what life in Chicago would be:...

Newsletter 11 2024: Creating a Culture of Purpose and Engagement

by Karin Knecht | Nov 1, 2024

The recent Peer 150 National Summit in Seattle provided valuable insights into building strong organizational cultures centered on purpose, values, and employee recognition. Here are some key takeaways from the event: The Power of Purpose-Driven Cultures Christina...

Newsletter 10 2024: Going Above & Beyond and Exceeding Expectations

by Karin Knecht | Oct 10, 2024

Happy Customer Service Week! This annual celebration is an excellent opportunity to recognize and appreciate our dedicated customer service professionals while highlighting the crucial role customer service plays in business success. The official 2024 Customer Service...

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