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Last month, I read “Make Work Better: Revolutionizing How Great Bosses Lead, Give Feedback, and Empower Employees” by Doug Dennerline and Jamie Aitken. The authors argue that the traditional annual performance review process fails to improve performance in today’s...

Conflicts can often feel overwhelming, but they also present opportunities for growth and understanding. It’s crucial to handle conflicts with respect and effective communication. I vividly remember my days working at a hotel in London where resolving customer...

In June, I had the privilege of attending the Society for Human Resource Management (SHRM) conference, where one of the main themes was civility - a concept defined as formal politeness and courtesy in behavior or speech. This topic struck a chord with me,...