by Karin Knecht | Nov 1, 2024 | Uncategorized
The recent Peer 150 National Summit in Seattle provided valuable insights into building strong organizational cultures centered on purpose, values, and employee recognition. Here are some key takeaways from the event: The Power of Purpose-Driven Cultures Christina...
by Karin Knecht | Oct 10, 2024 | Uncategorized
Happy Customer Service Week! This annual celebration is an excellent opportunity to recognize and appreciate our dedicated customer service professionals while highlighting the crucial role customer service plays in business success. The official 2024 Customer Service...
by Karin Knecht | Sep 9, 2024 | Uncategorized
Last month, I read “Make Work Better: Revolutionizing How Great Bosses Lead, Give Feedback, and Empower Employees” by Doug Dennerline and Jamie Aitken. The authors argue that the traditional annual performance review process fails to improve performance in today’s...
by Karin Knecht | Aug 12, 2024 | Uncategorized
Conflicts can often feel overwhelming, but they also present opportunities for growth and understanding. It’s crucial to handle conflicts with respect and effective communication. I vividly remember my days working at a hotel in London where resolving customer...
by Karin Knecht | Aug 6, 2024 | Uncategorized
In June, I had the privilege of attending the Society for Human Resource Management (SHRM) conference, where one of the main themes was civility – a concept defined as formal politeness and courtesy in behavior or speech. This topic struck a chord with me,...
by Karin Knecht | Aug 6, 2024 | Uncategorized
“Most Americans do not know what their strengths are. When you ask them, they look at you with a blank stare or they respond in terms of subject knowledge, which is the wrong answer.” Peter Drucker Empowering High Potential Women at Amex Global Business Travel...
